SSQ Assistance provides traveling employees and visitors to Canada worldwide emergency assistance services 24 hours a day, 7 days a week.
One phone call connects you to a network of multilingual specialists who will assist you with medical, personal and travel related problems when away from home.
Call SSQ Assistance at one of the numbers listed on the membership card. Please carry your membership card with you at all times.
Call SSQ Assistance and we will refer you to a doctor. If you are experiencing a medical emergency, access local medical care immediately, then contact SSQ Assistance.
If you need to replace lost, stolen, or depleted medication, contact SSQ Assistance and whenever permissible by local law, SSQ Assistance will send you the needed medication at your expense.
Call SSQ Assistance and they will evaluate the care you are receiving and determine what actions should be taken to ensure your safe and speedy recovery. SSQ Assistance will monitor your care and evaluate the adequacy of treatment and medication being given.
If you are hospitalized in an area where adequate medical facilities are not available, SSQ Assistance will provide medical evacuation to the nearest facility capable of providing the required care or, if authorized by the attending physician, back to Canada or the country of origin.
When your condition is stabilized, and SSQ Assistance determines it is medically advisable to bring you home or to a facility near your permanent residence, SSQ Assistance will arrange the repatriation under medical supervision.
SSQ Assistance will obtain clearances and arrange transportation for the return of mortal remains.
SSQ Assistance will receive and transmit emergency messages to you and your family and/or employer.
SSQ Assistance will assist you if you lost important travel documents while traveling. i.e. passport, credit cards.
SSQ Assistance will provide you with contact information for embassies and consulates worldwide.
SSQ Assistance will arrange an initial legal consultation if a member experiences a civil or criminal problem in a foreign country.
SSQ Assistance will provide emergency telephone translation services as well as referrals to interpreter services.
The SSQ Assistance card is not a credit card for payment of services. Your medical insurance provider should reimburse your medical bills such as hospital expenses and doctor’s visits.